Return and Refund Policy
Effective Date : 15 August 2025
At Union Gadgets, customer satisfaction is at the heart of everything we do. If you are not fully satisfied with your purchase, our return and refund process is designed to be simple, clear and transparent.
1. Return Eligibility
You may return an item within 14 days of delivery if:
- The item is unused and in its original packaging
- All accessories, manuals, and tags are included
- You have proof of purchase (order number or invoice)
Used or damaged items are not eligible unless they are faulty. Return requests made beyond the 14-day window may not be accepted unless required by applicable consumer law.
2. Faulty or Damaged Products
If your item is defective or arrives damaged, please contact us within 48 hours of delivery. We may request clear photos or videos to verify the issue. Once approved, a replacement or full refund will be arranged at no extra cost.
3. How to Initiate a Return
To initiate a return:
- Email us at returns@uniongadgets.co.uk with your order number
- Wait for return approval and follow the provided shipping instructions
- Package the item securely and post it using a tracked shipping method
Note: Return shipping costs are the customer’s responsibility unless the product is faulty.
4. Refund Process
Refunds are processed within 5–7 business days after the returned item is received and inspected. The refund will be issued to the original method of payment.
If a refund is delayed, customers may contact us directly at returns@uniongadgets.co.uk for assistance.
5. Exchanges
We offer direct exchanges. If you wish to receive a different item, please contact customer support, our team will guide you through the replacement process.
6. Non-Returnable Items
Some items are non-returnable :
- Gift cards
- Clearance or final sale items
7. Contact Information
For any questions about your return or refund, feel free to reach us out at :
📍 70 Alexandra Road, Moss side M16 7WD, United Kingdom
Our support team typically responds within 24 business hours.